• Please note that unless there are obvious photos on the listing, images on listings are not pics of actual product and may not look exactly like the product (sometimes there is a slight difference). All important information regarding the product will be in the listing.
  • 7 Day warranty:  All products come with a 7 day warranty which covers defective or damaged items (please see insurance below).  If the product is damaged or not working, you have 7 days from receipt of parcel to notify us. Upon approval, you can then send the product back for testing and if found to be defective, you can either get a replacement or a refund.  If not satisfied with product, buyer is responsible for return post. NB! Please make sure you are buying the correct item!!! We usually do not accept returns if the item is as described and we don’t refund shipping costs.
  •  INSURANCE is available at an additional 3% of order value – please put in buyers note if insurance is required and we will give you a quote. Uninsured parcels are sent at buyer’s own risk – seller will not be responsible for missing/damaged parcels!
  • PAYMENT INSTRUCTIONS: PAYMENT TO BE MADE WITHIN 4 DAYS OR ORDER WILL BE CANCELLED. Please use order number or username as a reference when paying into our account.
  • COURIER: If choosing door delivery please provide PHYSICAL ADDRESS not P.O. Box address. Couriers do not deliver on weekends and the cut off for parcels is 12:00 noon!
  • GENERAL SHIPPING INFO: Please allow 1-2 working days AFTER PAYMENT HAS CLEARED for items to be shipped (we do not work on weekends). An e-mail will be sent with tracking number and ETA after order has been shipped. Please contact us if you have any queries or concerns.  We try to process orders as quickly as possible which means there may be a delay in communication if we are busy packing orders.
  •  We do ship internationally. Please request quote for international shipping.